Support
Get help with Assumetr — find the right support path for your needs.
Self-Service Resources
Most questions can be answered through our documentation:
- Getting Started Guide — set up your first site and generate evidence.
- FAQ — searchable answers to common questions.
- Troubleshooting — step-by-step fixes for common issues.
- Workspace Admin — manage users, roles, and settings.
- Billing & Plans — understand your plan, quotas, and payments.
Contact Support
Pro Plan
Pro customers receive priority support via email:
Expected response time: within 1 business day.
Free Plan
Free tier users can access:
- All self-service documentation on this portal
- Community support through our GitHub Discussions
Enterprise
Enterprise customers have dedicated support channels configured during onboarding. If you need to reach your account team:
When to Contact Sales
Contact our sales team if you need:
- More than 5 sites
- Private cloud or on-premise deployment
- Custom compliance certifications (SOC 2 Type II, HIPAA BAA)
- Custom SLAs or data processing agreements
- Volume pricing
Report a Security Issue
If you've discovered a security vulnerability, please report it responsibly:
Do not file security issues in public repositories or discussion forums. We take all security reports seriously and will respond within 24 hours.